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Paddle Cabin – Terms & Conditions​​

By making a booking, you confirm that you have read, understood and agree to the following Terms & Conditions.

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Definitions

  • Workshops: 90‑minute coaching sessions

  • Trips: Day trips across the South East of England

  • Board Hire: Rental of Paddle Cabin boards

  • Cabin Adventures: Multi‑day adventure holidays

  • Cabin Socials: 2.5‑hour social paddles in Kent & Sussex

  • Service: Refers to all of the above

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1. Bookings

All bookings must be paid in full via our online booking system.
Once payment is received, a confirmation email will be sent.

If you do not receive confirmation, your booking may not be complete — please contact us.

If a payment link is issued, payment must be completed within 48 hours, otherwise the booking may be released.

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2. Gift Vouchers

  • Paid in full at purchase

  • Non‑refundable

  • Valid for 12 months from date of issue

  • Can be used as part payment for higher‑value services

  • Cannot be refunded if their value exceeds the booking cost

  • Can be redeemed against all Paddle Cabin services

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3. Force Majeure (Events Beyond Our Control)

If a service cannot proceed due to circumstances beyond our reasonable control (including extreme weather, natural disasters, pandemics or acts of God), no cash refunds will be offered where permitted by UK consumer law.

Depending on the service, we will offer:

  • An alternative date

  • An alternative activity or location

  • A credit voucher valid for 12 months

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4. Cancellation or Changes by Paddle Cabin

We may reschedule, relocate or cancel a service due to safety, environmental or operational reasons, including:

  • Lightning

  • Strong wind or river flow

  • Minimum numbers not being met

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We aim to give 48 hours’ notice, with a minimum of 24 hours where possible. Please bear this in mind when booking necessary accommodation - Paddle Cabin is not liable for associated charges.​

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If Paddle Cabin cancels your booking entirely, you will be offered:

  • A rescheduled date, or

  • A credit note valid for 12 months, or

  • A refund

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If conditions are safe (following qualified risk assessment) and the service runs, dissatisfaction with weather alone does not qualify for a refund. Similarly, Cabin Adventures require flexibility. While we aim to follow the itinerary, activities may change due to weather or safety. No refunds are given for itinerary changes where the trip still runs.

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5. Cancellation by Customer

Notice must be received via email or WhatsApp and is counted in days before the booking date.

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Cabin Socials

  • More than 48 hours' notice
    → Credit voucher valid for 12 months

  • 48 hours or less
    → No refund, credit or transfer (except at Paddle Cabin’s discretion)

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Workshops & Special Events

  • More than 7 days’ notice
    → Credit voucher valid for 12 months

  • 7 days or less
    → No refund, credit or transfer (except at Paddle Cabin’s discretion)

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Cabin Trips

  • More than 14 days’ notice
    → Credit voucher valid for 12 months

  • 14 days or less
    → No refund, credit or transfer (except at Paddle Cabin’s discretion)

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Cabin Adventures (incl. WWSUP weekends)

  • More than 8 weeks’ notice
    → Deposit retained by Paddle Cabin (covers admin & operational costs); remaining balance not required

  • 8 weeks or less
    → No refund of total cost, credit or transfer

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6. Age Restrictions

Any service described as adults‑only is strictly 18+.

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7. board Hire

All paddlers must wear:

  • A buoyancy aid

  • A quick‑release waist belt

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By hiring equipment, paddlers confirm they:

  • Are confident in the water

  • Can self‑rescue

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Equipment must be returned in the condition received. We reserve the right to charge for loss or damage at full repair or replacement cost.

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8. Running Late & Parking

All services start promptly.

  • Parking is often limited and not reserved, bear this in mind with your travel plans.

  • Late arrival to private bookings may reduce session time

  • Late arrival to group sessions may result in loss of place without refund

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9. Personal Belongings

Please avoid bringing valuables where possible.

We cannot store belongings and accept no responsibility for loss, theft or damage of personal items.

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10. Kit & Equipment

You may use your own equipment unless Paddle Cabin deems it unsafe.

All paddlers must wear:

  • A buoyancy aid

  • A quick‑release belt

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Our boards have a maximum weight limit of 160kg.

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11. Medical Information

All participants must complete a waiver acknowledging inherent risks.

Any changes to medical information must be disclosed before your session.

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12. Behaviour, Alcohol & Conduct

Participants must behave respectfully towards staff, others and the environment.

Participation under the influence of alcohol or drugs is not permitted.

We reserve the right to exclude participants where necessary to protect the safety, comfort or wellbeing of the group.
Fees paid are non‑refundable in these cases.

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13. Liability

Paddleboarding is an adventurous activity and carries inherent risk.

Paddle Cabin staff are qualified and insured, and operate to minimise risk.
Participants are responsible for following instructions and taking care of their own safety.

Nothing in these terms limits liability for death or personal injury caused by negligence.

Personal insurance is recommended.

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14. Photography & Personal Data

By booking, you consent to photography and filming for Paddle Cabin marketing purposes.

You may withdraw consent at any time by informing staff, without affecting participation.

Personal data is stored securely in line with data protection laws and retained for no longer than 10 years.
We never sell customer data. See our Privacy Policy for details.

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